Train Travel Communication Guide and Travel Support Card

Communication guide

Station staff can use a pictorial communication guide to help support passengers. The guide has pictures of several different key aspects of travel that passengers might ask about.

Travel Support Card

The Travel Support Card is a free card designed to help anyone who finds it hard to ask for help when travelling on trains.
Your card can include details about:

• your journey
• who to contact in an emergency
• anything else you need help with

Simply show the card at the station or on the train, so you can be given you the support you need.